Tenfold Contact Center Blog

  • The Tenfold Contact Center Blog is a source for in-depth, highly researched, and original work about all things related to the customer experience. Our articles are contributed from Tenfold employees who are directly involved in leading our customer success program; who understand what's important to highlight vs. what's background noise, and who have years of experience building their expertise.
Benefits of Speech Analytics for Customer Support Call Centers

Benefits of Speech Analytics for Customer Support Call Centers

Speech analytics is at the forefront of the corporate push to make intelligence gained from Big Data not only valuable but actionable in real-time. Speech analytics offers the ability to create meaningful voice data and interaction trends to help companies improve services, reduce costs, and grow revenue in their contact center and other business areas. … Continued

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How to Manage Your Customer Service to Provide Outstanding Experience to Your Customers

How to Manage Your Customer Service to Provide Outstanding Experience to Your Customers

In today’s virtual world, call centers are the front door to many businesses. Customers may never have the opportunity to deal with organizations face-to face. If companies want to keep loyal customers – and gain new ones – it’s essential that their call centers deliver outstanding customer service with every single customer interaction. How should … Continued

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How to Create Top Notch Customer Service and Technical Support Teams

How to Create Top Notch Customer Service and Technical Support Teams

In today’s competitive markets, enterprises of all sizes are making great customer service and technical support a top priority to set them apart from the crowd. Recent research has shown that U.S. businesses lose $62 billion each year because of poor customer service. As customer service becomes more sophisticated, customers are consistently switching business providers … Continued

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