Tenfold Contact Center Blog

  • The Tenfold Contact Center Blog is a source for in-depth, highly researched, and original work about all things related to the customer experience. Our articles are contributed from Tenfold employees who are directly involved in leading our customer success program; who understand what's important to highlight vs. what's background noise, and who have years of experience building their expertise.
How Click-to-Dial Helps Microsoft Dynamics CRM Users Achieve Sales and Service Success

How Click-to-Dial Helps Microsoft Dynamics CRM Users Achieve Sales and Service Success

Millions of users rely on Microsoft Dynamics CRM as the central hub for all their customer data. Client-facing teams use it to aggregate and analyze data on prospects to inform and support the execution of their sales and service strategies. Dynamics is one of the leading CRMs in the market—because of this, third-party enhancements and programs are … Continued

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More Call Centers are Using Social Media for Customer Service – And It’s Working

More Call Centers are Using Social Media for Customer Service – And It’s Working

*This post was guest-authored by Ryan Gould from Elevation Marketing* Instead of assigning social media to a separate department, many call centers are employing social media as an additional – and helpful – customer service tool. Customers, as it turns out, are responding positively. Studies show that that one out of every three customers prefers … Continued

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Optimizing Call Center Customer Support for Increased Revenue

Optimizing Call Center Customer Support for Increased Revenue

Organizational success and long-term growth primarily depends on customer satisfaction and loyalty, and customer service has always supported corporate growth by keeping customers happy and ensuring their ongoing loyalty. With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. Many customer service departments are actively implementing … Continued

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