Have Better
Customer Conversations

As the telecommunications industry grew increasingly more competitive over the past decade, creating a flawless customer experience is important now more than ever. With high customer acquisition costs and long sales cycles, it's vital to capture every detail discussed with prospects during the evaluation, negotiation, and onboarding processes. Tenfold enables businesses to capture and use this data to put each conversation in context, creating an unrivaled experience for all consumers–leading to healthy business and customer loyalty.

As media has evolved from print to digital, the way consumers interact with your products and services has changed dramatically. No longer are prospects swayed by freeway billboards or bus bench ads; they need to be marketed to and nurtured meticulously as unique leads. With Tenfold's solution, most especially the ability to take detailed call notes, prospects will never feel lost in the crowd again.

With the social landscape changing, and customers having the ability to broadcast their enjoyment or displeasure to thousands of people at the touch of a button, creating a fantastic customer experience has never been more important. Given that more than 42% of consumers read online reviews before booking a stay at a hotel, it's vital that complaints are addressed immediately before they become a larger problem. With Tenfold, reps have the ability to solve issues in real time, follow-up with customers, and create specialized notes to better improve the customer experience for 100% of their guests.

E-commerce sites don't have the convenience of visually observing each customer's shopping experience so they rely on data to offer that level of transparency. Every marketing and business decision should be guided by data and metrics in order to focus on improving what's most important: the customer experience. With Tenfold's solution, e-commerce businesses are able to provide distinctive customer experience through the ability to immediately follow up with the most number of leads with their concerns readily accessible on file, ultimately increasing conversion rates.

Buying insurance has changed considerably since the rise of the internet, especially in the last decade. With the ability to compare multiple options instantaneously, it's imperative for insurance reps to have the ability to follow up with consumers immediately–and Tenfold empowers businesses to do just that. The moment a lead is logged in your CRM, a rep can connect with a prospect, qualify them, and pass them off to a member of the sales team. By capturing all stages of the customer journey, Tenfold helps increase sales efficiency and conversion rates.

With 24/7 access to the digital marketplace and thousands of brands to choose from, the consumer is now shopping on their own terms. Retailers need to believe they can do something better than the status quo, like creating a better shopping experience than what customers have known for decades. By capturing 100% of the customer interaction and offering visibility into that data across all systems of record, Tenfold is helping its retail partners measurably improve the customer experience while defining great service and engagement, maximizing sales efficiency and increasing the likelihood of repeat business.

Disruption is nothing new to the Financial Services industry but how firms leverage emerging technology to differentiate themselves will be crucial when attracting and retaining customers. Data is the key to that differentiation and the way it has been traditionally utilized is rapidly changing. Financial products are not impulse buys and prospective buyers are looking for consistency and trusted guidance through the buying experience. Therefore, institutions will need to embrace technology solutions that improve internal operating rhythms and focus on client-facing activities. Tenfold's ability to instantly pull relevant data will provide a 360-degree view of the customer life cycle.