Turn shoppers into
Tenfold enables exceptional customer experiences by giving agents full customer context at the point of interaction without having to navigate multiple platforms.
Deliver on your customer service promise everyday.
Create seamless experiences
Let your customers feel heard, understood and valued. Real-time keyword analysis and predictive next-best actions prompt proactive service.
More effective engagement
Tenfold harmonizes data from your systems of record to give your reps the relevant context they need at the point of interaction. This functionality helped T-Mobile increase their customer conversion rate by 70%.
Capture 100% of your customer data
Up to 80% of interaction data could be missing from your CRM. Tenfold instantly captures all of your customer data and interactions and logs it in your CRM.
Our intuitive UI enables agents to operate in a single platform. Our work compression automations streamline processes and end time-consuming tasks. Give reps more time to focus on customer engagement and call quality.
Tenfold customer experience key features.
Configurable intelligent agent assistant
Tenfold automatically identifies inbound callers and opens their CRM file. Give reps instant one-click access to the customer’s full company account file and case history.
The Tenfold Automation Engine controls repetitive tasks and simplifies workflows. Freeing agents to fully focus on customers and accelerate time to service.
Our simple scroll-and-click interface, flexible directory structures and other powerful shortcuts streamline and simplify the agent experience.
Team collaboration tools
Share contextual customer data with teammates when it matters most. Automatic call logging, seamless note taking and bookmark transfers allow seamless call handoffs.