Provide a smoother financial journey.
Remove complications and friction for customers and agents with Tenfold.
Deliver on your client service promise everyday.
Empower your agents to deliver best in class customer engagement at every opportunity.
Create personalized customer service
Give agents clear access to customer histories, online cart contents, product availability and more during every call. Real-time keyword analysis and predictive next best actions can prompt proactive service so customers feel heard, understood and valued.
More effective engagement
Use Tenfold to harmonize data from multiple systems of record to give your agents the relevant context they need at the point of interaction. This functionality helped T-Mobile increase their customer conversion rate by 70%.
Full customer context
Up to 80% of interaction data could be missing from your CRM. Our automatic call logging and seamless note capture allows you to build unified views of your customers without relying on time-consuming manual data entry by your agents.
Allow agents to operate in a single platform with workflow automations to eliminate time-consuming steps. Transamerica reduced their average call handle time by 50 seconds per call using our automations.
Tenfold key features for financial institutions.
Highly configurable to your needs
You can easily tailor Tenfold’s interface to support your contact center’s workflows. We support more voice platforms than any other CTI provider.
We offer a robust library of workflow automations to save your agents time and hassle. Automatically log every patient call to your CRM. Take notes directly in the Tenfold interface, which then log right to your CRM.
Real-time customer intelligence
Tenfold uses AI to analyze call history and patient language during each interaction. Real-time keyword analysis and predictive suggestions create proactive service during each conversation.
Superior data capture
Tenfold automatically tracks call volume, call length and other key metrics in your CRM. Get full transparency into your team’s performance without having them manually log every call.