Provide best-in-class patient interactions.
Tenfold gives your reps the tools they need to create seamless customer experiences.
Drive higher satisfaction scores.
Unify your essential data
Connect your voice and omnichannel platforms with your systems of record to power contextual patient conversations. Tenfold works with your current systems, and supports future versions of your products.
Deliver personalized service
With Tenfold’s easy-to-use interface, agents can view patient histories, case statuses and more. Inbound and outbound screen-pops identify callers, giving your agents more context for each interaction.
Create effective engagement
Companies that use Tenfold to unify their data and communications systems can generate up to 70% more customer conversion opportunities.
Power faster resolutions
Tenfold’s workflow automations can reduce average call handle time by 30 seconds. See huge improvements in rep productivity, and employee and patient satisfaction scores.
Tenfold key features for healthcare providers.
Highly configurable to your needs
You can easily tailor Tenfold’s interface to support your contact center’s workflows. We support more voice platforms than any other CTI provider.
We offer a robust library of workflow automations to save your agents time and hassle. Automatically log every patient call to your CRM. Take notes directly in the Tenfold interface, which then log right to your CRM.
Real-time customer intelligence
Tenfold uses AI to analyze call history and patient language during each interaction. Real-time keyword analysis and predictive suggestions create proactive service during each conversation.
Superior data capture
Tenfold automatically tracks call volume, call length and other key metrics in your CRM. Get full transparency into your team’s performance without having them manually log every call.