Provide seamless customer experiences.
Tenfold empowers your sales and service reps to deliver best-in-class customer engagement at every opportunity.
Attract and retain more customers.
Better customer engagement
Agents can view customer histories, policy and claim status and more in our easy-to-use single interface. Companies that use Tenfold to unify their data and communications systems can see up to 70% more customer conversion opportunities.
Get more done without sacrificing customer engagement or call quality. Tenfold’s workflow compression automations saved Transamerica advisors an average of 45 minutes of outbound call time each day.
Full customer context
Up to 80% of interaction data could be missing from your CRM. Our automatic call logging and seamless note capture builds a full, contextual view of your customers. No time-consuming manual data entry by your agents required.
Tenfold key features for insurance teams.
Highly configurable to your needs
You can easily tailor Tenfold’s interface to support your contact center’s workflows. We support more voice platforms than any other CTI provider.
We offer a robust library of workflow automations to save your agents time and hassle. Automatically log every client call to your CRM. Take notes directly in the Tenfold interface, which then log right to your CRM.
Real-time customer intelligence
Tenfold uses AI to analyze call history and patient language during each interaction. Real-time keyword analysis and predictive suggestions create proactive service during each conversation.
Superior data capture
Tenfold automatically tracks call volume, call length and other key metrics in your CRM. Get full transparency into your team’s performance without having them manually log every call.