Amplify agent performance with Tenfold.
Increase productivity without increasing staff.
Boost call volume
Tenfold reduces the time agents spend on administrative tasks between calls. Our software accelerates call handling without compromising customer engagement.
Create faster resolutions
Give your agents full customer context at any point of interaction. Automatic script prompting helps agents resolve cases faster without placing customers on hold.
Better data capture
Tenfold logs every communication with your customers into your current CRM. Agents can seamlessly add notes, alert teammates, and update case statuses, reducing wasted time.
Tenfold agent performance key features.
Tenfold automation engine
Tenfold automates time-draining tasks and simplifies the agent process. Use our Workflow Templates, Process Libraries and Custom Scripting to work smarter not harder.
Automatic call logging
Say goodbye to manual call entry. Tenfold auto logs all customer communications to your CRM.
Intelligent agent assistant
Tenfold identifies inbound callers and opens their CRM record for agents. With one-click, agents can access a customer’s full account file and case history.
Coach your agents to success with better data. Tenfold gives you full transparency into agent performance with in-app analytics. Track key metrics like call volume, call length, and more.