Delight your customers.
Discover how Tenfold can transform your customer experiences one interaction at a time.
Leverage the customer experience cloud.
Empower your agents to deliver best in class customer engagement at every opportunity.
Full customer context
Tenfold gives customer agents a full view of case histories in a single platform. Enable your team to focus on solutions, without asking customers to repeat information.
Operating in a single platform with workflow automations reduces AHT without sacrificing customer engagement.
When agents are aware of full customer histories and current status of all issues on every call, customers feel heard, understood and valued.
Key features for customer experience.
Unified customer profile
Tenfold instantly identifies inbound callers and gathers their records for your agents. Access their entire account file and case history with a single click in one interface. Agents can use Tenfold within your CRM, in a Chrome window, or in our floating desktop app.
Workflow compression automations
Streamline agent workflows with Tenfold’s robust library of automations. Customize workflows based on your team’s needs. Flexible directory structures and other built-in shortcuts simplify the agent experience.
Automatic call logging
Reduce clicks and keep agents focused on providing quality service. Tenfold automatically logs customer communications and agent notes directly into your CRM.
Natural language processing
Provide agents with suggested terms and key actions to create seamless experiences. Tenfold supports Einstein Call Coaching integration to analyze call history and customer language during each interaction.