Tenfold Blogs

  • Learn the latest Contact Centers, Enterprise Sales, Marketing, IT tactics and strategies from the world's top integration experts.
Tenfold Raises $7.5M in Series C Funding to Expand its Cloud-Based Voice/CRM Integration Platform and Fuel Go-To-Market Growth

Tenfold Raises $7.5M in Series C Funding to Expand its Cloud-Based Voice/CRM Integration Platform and Fuel Go-To-Market Growth

Next Coast Ventures, Andreessen Horowitz, and Salesforce Ventures extend their investments and support of Austin-based Tenfold. AUSTIN, Texas – October 8th, 2019 – Tenfold, a next generation CTI company that integrates the world’s leading CRM and voice platforms, today announced that it has secured $7.5 million in Series C funding led by Next Coast Ventures. … Continued

Read This article
Avaya and Tenfold Create Improved Customer Conversations, Enabling Integrated AI Solutions that Amplify Salesforce, ServiceNow, Microsoft Dynamics and Other Leading CRMs

Avaya and Tenfold Create Improved Customer Conversations, Enabling Integrated AI Solutions that Amplify Salesforce, ServiceNow, Microsoft Dynamics and Other Leading CRMs

Integrated Contact Center solution will help maximize performance, profit and productivity for sales and service organizations globally, while improving customer experiences Santa Clara, Calif. – July 30, 2019 – Avaya Holdings Corp. (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, and Tenfold, the world’s leading provider of next generation CTI … Continued

Read This article
Ferris State + Tenfold: Better Call Workflow, Better Student Relationships

Ferris State + Tenfold: Better Call Workflow, Better Student Relationships

Read more about Ferris State’s success with Tenfold in the full case study here. Across industries, Tenfold’s commitment is to help organizations have better conversations. For educational institutions like Ferris State University in Michigan, building relationships with prospective students and strengthening ties with current enrollees are the top priorities. Processing anywhere between 200 and 500 … Continued

Read This article
Top Metrics that Measure Inbound Call Center Performance

Top Metrics that Measure Inbound Call Center Performance

Front-facing employees are the lifeblood of a business. Being in the frontlines, they brave through the challenges that come with delivering great customer experience on a daily basis. According to a 2017 report from Microsoft, 97% of global consumers say customer service impacts brand loyalty and their buying decisions.  The job isn’t only about picking … Continued

Read This article
<

See How Tenfold Can Help Your Business to Have Better Customers Conversations

Click here to schedule a Live Demo