Optimizing Call Center Customer Support for Increased Revenue

Optimizing Call Center Customer Support for Increased Revenue

Organizational success and long-term growth primarily depends on customer satisfaction and loyalty, and customer service has always supported corporate growth by keeping customers happy and ensuring their ongoing loyalty. With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. Many customer service departments are actively implementing … Continued

Read This article

Let's increase your customer experience together.

Subscribe to Tenfold's blog for our best kept secrets to CX.

Fields marked with an * are required
How AI, Machine Learning and Automation will Impact Business in 2018 and Beyond

How AI, Machine Learning and Automation will Impact Business in 2018 and Beyond

*This post was guest-authored by Tara Callinan and Jenneva Vargas from Accelo* We are living in exciting and innovative times with futuristic technology literally at our fingertips. But for the longest time, small to medium sized businesses were not serviced by the latest tech trends enterprises have been able to benefit from. That is, until … Continued

Read This article
Sales Gamification 2017: Apps, Tips, and Issues You Need To Consider

Sales Gamification 2017: Apps, Tips, and Issues You Need To Consider

Back in 2014, gamification as a strategy for improving sales productivity was the trend – not that it was a new breakthrough idea then. The theory of gamification gained popularity as early as 2010, when the engagement and productivity gains from the strategy captured the fascination and funds of venture capitalists. In fact, Badgeville, one of today’s … Continued

Read This article
<