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Is Your Sales Team Ready to Take Advantage of Salesforce Einstein Call Coaching? Tenfold Enables Einstein Call Coachingwith Native CTI for more than 100 voice platforms
Tenfold provides Advanced CTI for Salesforce Einstein Call Coaching giving enterprise companies and global teams the solutions they need to enable this high-powered offering from Salesforce with fully integrated voice. Tenfold integrates Einstein Call Coaching with more than 100 voice platforms including Avaya, Cisco, Genesys, Skype for Business, RingCentral and more. Tenfold is deeply aligned … Continued
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Tenfold Powers Salesforce High Velocity Sales (HVS) with Native CTI for more than 100 voice platforms
Tenfold provides Advanced CTI for Salesforce High Velocity Sales (HVS) giving enterprise companies and global teams the solutions they need to enable this high-powered offering from Salesforce with fully integrated voice. Tenfold integrates High Velocity Sales with more than 100 voice platforms including Avaya, Cisco, Genesys, Skype for Business, RingCentral and more. Tenfold is deeply … Continued
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Coming Together to Help Fight COVID-19
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Tenfold Raises $7.5M in Series C Funding to Expand its Cloud-Based Voice/CRM Integration Platform and Fuel Go-To-Market Growth
Next Coast Ventures, Andreessen Horowitz, and Salesforce Ventures extend their investments and support of Austin-based Tenfold. AUSTIN, Texas – October 8th, 2019 – Tenfold, a next generation CTI company that integrates the world’s leading CRM and voice platforms, today announced that it has secured $7.5 million in Series C funding led by Next Coast Ventures. … Continued
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Avaya and Tenfold Create Improved Customer Conversations, Enabling Integrated AI Solutions that Amplify Salesforce, ServiceNow, Microsoft Dynamics and Other Leading CRMs
Integrated Contact Center solution will help maximize performance, profit and productivity for sales and service organizations globally, while improving customer experiences Santa Clara, Calif. – July 30, 2019 – Avaya Holdings Corp. (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, and Tenfold, the world’s leading provider of next generation CTI … Continued
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Key Traits of Effective Customer Experience Leaders
Today’s buyers — from consumers to high-ticket B2B clients — are always on. They want to get what they want now, not later. They have a low tolerance for fluff and sugarcoating. Ready to buy but hate being sold to. They’re empowered by the ability to research what a company or a product can do … Continued
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Ferris State + Tenfold: Better Call Workflow, Better Student Relationships
Read more about Ferris State’s success with Tenfold in the full case study here. Across industries, Tenfold’s commitment is to help organizations have better conversations. For educational institutions like Ferris State University in Michigan, building relationships with prospective students and strengthening ties with current enrollees are the top priorities. Processing anywhere between 200 and 500 … Continued
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Omnichannel Customer Service: 5 Critical Best Practices
The growing size of today’s consumer market sets the stage for entrepreneurs and companies of varying capacities to take part. The US consumer market alone was at $1.5 trillion in 2016. And this number is continuously increasing. According to an article from AdAge, US Gen Y or millennials are also swiftly increasing their slice of the pie, … Continued
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8 Strategies for Effective Contact Center Management
A contact center agent deals with stress on a daily basis, and it can get pretty taxing. But a contact center manager is no exception. The stakes have always been high and the pressure is on for the upper management. Imagine having to balance operational costs, customer experience, agent retention, and revenue growth–Contact center managers … Continued
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Top Metrics that Measure Inbound Call Center Performance
Front-facing employees are the lifeblood of a business. Being in the frontlines, they brave through the challenges that come with delivering great customer experience on a daily basis. According to a 2017 report from Microsoft, 97% of global consumers say customer service impacts brand loyalty and their buying decisions. The job isn’t only about picking … Continued
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