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Fortune100 Software Company Selects Tenfold to Improve Customer Experience and Increase Productivity Globally for 10,000 Agents
Tenfold, the world’s leading Advanced CTI Company, announced today a global, Fortune100 Software Company selected Tenfold to transform and improve their global service operations for 10,000 customer service reps leveraging Genesys PureEngage with Dynamics 365 and ServiceNow CSM. This collaboration will natively connect Tenfold’s real-time cloud integration layer and intelligent integrated desktop agent with Genesys … Continued
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Nextiva and Tenfold Partner to Bring Unified Communications to CRM
Nextiva and Tenfold are excited to announce a brand-new partnership that will make lives infinitely easier for call center managers and employees. The two companies are now offering an integration that empowers employees to see customer information on-demand inside their CRM, the second they call into your company. Here are some of the highlights that … Continued
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Is your sales team engaged, accountable and productive as work shifts remote? How Tenfold & Salesforce High Velocity Sales can make sure you don’t miss a beat
There’s no doubt that the current widespread pandemic is having broad reaching effects on the way that companies do business. One of the largest impacts we are seeing is that driven by the shift towards remote work to slow the spread of COVID-19. As inside sales teams move to work from home and field sales … Continued
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Is Your Sales Team Ready to Take Advantage of Salesforce Einstein Call Coaching? Tenfold Enables Einstein Call Coaching with Native CTI for more than 100 voice platforms
Tenfold provides Advanced CTI for Salesforce Einstein Call Coaching giving enterprise companies and global teams the solutions they need to enable this high-powered offering from Salesforce with a fully integrated voice. Tenfold brings together Einstein Call Coaching with more than 100 voice platforms including Avaya, Cisco, Genesys, Skype for Business, RingCentral and more. Tenfold is … Continued
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Tenfold Powers Salesforce High Velocity Sales (HVS) with Native CTI for more than 100 voice platforms
Tenfold provides Advanced CTI for Salesforce High Velocity Sales (HVS) giving enterprise companies and global teams the solutions they need to enable this high-powered offering from Salesforce with fully integrated voice. Tenfold integrates High Velocity Sales with more than 100 voice platforms including Avaya, Cisco, Genesys, Skype for Business, RingCentral and more. Tenfold is deeply … Continued
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Coming Together to Help Fight COVID-19
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Tenfold Raises $7.5M in Series C Funding to Expand its Cloud-Based Voice/CRM Integration Platform and Fuel Go-To-Market Growth
Next Coast Ventures, Andreessen Horowitz, and Salesforce Ventures extend their investments and support of Austin-based Tenfold. AUSTIN, Texas – October 8th, 2019 – Tenfold, a next generation CTI company that integrates the world’s leading CRM and voice platforms, today announced that it has secured $7.5 million in Series C funding led by Next Coast Ventures. … Continued
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Avaya and Tenfold Create Improved Customer Conversations, Enabling Integrated AI Solutions that Amplify Salesforce, ServiceNow, Microsoft Dynamics and Other Leading CRMs
Integrated Contact Center solution will help maximize performance, profit and productivity for sales and service organizations globally, while improving customer experiences Santa Clara, Calif. – July 30, 2019 – Avaya Holdings Corp. (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, and Tenfold, the world’s leading provider of next generation CTI … Continued
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Key Traits of Effective Customer Experience Leaders
Today’s buyers — from consumers to high-ticket B2B clients — are always on. They want to get what they want now, not later. They have a low tolerance for fluff and sugarcoating. Ready to buy but hate being sold to. They’re empowered by the ability to research what a company or a product can do … Continued
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Ferris State + Tenfold: Better Call Workflow, Better Student Relationships
Read more about Ferris State’s success with Tenfold in the full case study here. Across industries, Tenfold’s commitment is to help organizations have better conversations. For educational institutions like Ferris State University in Michigan, building relationships with prospective students and strengthening ties with current enrollees are the top priorities. Processing anywhere between 200 and 500 … Continued
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