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Ferris State + Tenfold: Better Call Workflow, Better Student Relationships

Ferris State + Tenfold: Better Call Workflow, Better Student Relationships

Read more about Ferris State’s success with Tenfold in the full case study here. Across industries, Tenfold’s commitment is to help organizations have better conversations. For educational institutions like Ferris State University in Michigan, building relationships with prospective students and strengthening ties with current enrollees are the top priorities. Processing anywhere between 200 and 500 … Continued

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Top Metrics that Measure Inbound Call Center Performance

Top Metrics that Measure Inbound Call Center Performance

Front-facing employees are the lifeblood of a business. Being in the frontlines, they brave through the challenges that come with delivering great customer experience on a daily basis. According to a 2017 report from Microsoft, 97% of global consumers say customer service impacts brand loyalty and their buying decisions.  The job isn’t only about picking … Continued

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