Tenfold Next Generation CTI
Natively integrate your communication platform with your CRM and other support systems
Tenfold powers better customer conversations
Create compelling, consistent Customer Experiences across voice and digital channels without replacing your customer communications infrastructure.
Tenfold Sales Connect
Accelerate sales and increase revenue without all of the hassle
Read MoreTenfold NextGen CTI
Accelerate time to value and reduce costs across organizations
Read MoreTenfold Service Connect
Increase rep productivity, improve customer experience and enable personalized service through deep customer insights at the point of interaction.
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Unified Customer Profile & Screen-Pops
Immediately recognize customers using Tenfold’s intelligent assistant to provide a relevant view of a customer across your existing systems of record or leverage Tenfold to launch into a screen-pop in an existing system
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Universal Communications Layer
Accelerate time to value, maintain voice quality and eliminate security risks by leveraging Tenfold’s Universal Communications Layer to connect into your existing communications platforms
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Automatically Log every Call with Notes
Reduce clicks and keep agents focused on providing quality service by automatically logging every call and enabling seamless note taking synced back to your CRM
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Manage Agent Status & Availability
Integrate agent controls into the Tenfold UI to enable easy management of status and availability, improving coordination between channels and helping companies leverage the capabilities of solutions like Salesforce Omni-Channel
Put customer information into action on the phone, every time, in real-time
Schedule a Live DemoTenfold Sales Connect
Automatically capture all interactions in your CRM for complete visibility into rep and team performance.
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Click to Dial
Simply click on any number anywhere to speed up outbound calling by eliminating manual dialing with support for any international country codes and number formats.
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Local Presence Dialing
Increase connection rates by presenting a local caller ID to your prospects. This will enable your team to connect with more key targets and spend less time making empty dials.
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Log every Call with Notes
Reduce clicks and keep reps focused on selling by automatically logging every call directly into the CRM. Reps can also quickly capture notes and next steps to ensure all relevant information is captured.
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Natural Language Processing
Ensure next steps don’t fall through the cracks with Tenfold’s natural language processing engine. Turn phrases like “follow up tomorrow” or “call back next week” into future tasks.
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@mention notifications
Speed up team collaboration and share customer context using Tenfold’s simple @mention syntax in notes to notify colleagues of important actions and information so nothing is missed.
Integrations
Unify your existing communication platforms and support systems
Add voice, video, and rich messaging channels instantly, and integrate custom channels easily. Empower your agents to communicate using channels your customers prefer.
- Tenfold for Salesforce
- Tenfold for MS Dynamics
- Tenfold for Cisco
- Tenfold for Skype for Business
- Tenfold for Genesys
- Tenfold for Avaya
Build an integration
Whether you are considering building something new, or you want to leverage pre-built capabilities, Tenfold has multiple delivery options to deliver your desired outcomes
Tenfold offers flexible deployment options to meet your needs
Tenfold works where your team is most efficient to streamline workflow and increase productivity
Embedded UI
Capture customer interactions for employees who do all of their work out of the CRM
Chrome Extension
Instantly capture and access all data whenever you need it across all browser tabs
