Tenfold Next Generation CTI

Natively integrate your communication platform with your CRM and other support systems

Request a demo

Tenfold powers better customer conversations

Create compelling, consistent Customer Experiences across voice and digital channels without replacing your customer communications infrastructure.

Tenfold Service Connect

Increase rep productivity and improve customer experience

Accelerate sales and increase revenue without all of the hassle

Accelerate time to value and reduce costs across organizations

Increase rep productivity, improve customer experience and enable personalized service through deep customer insights at the point of interaction.

Unified Customer Profile & Screen-Pops
Immediately recognize customers using Tenfold’s intelligent assistant to provide a relevant view of a customer across your existing systems of record or leverage Tenfold to launch into a screen-pop in an existing system
Integrate data & workflows across Multiple Systems
Reduce the complexity of multiple systems and time wasted navigating them by bringing together customer data and workflows across multiple systems into a single interface
Universal Communications Layer
Accelerate time to value, maintain voice quality and eliminate security risks by leveraging Tenfold’s Universal Communications Layer to connect into your existing communications platforms
Automatically Log every Call with Notes
Reduce clicks and keep agents focused on providing quality service by automatically logging every call and enabling seamless note taking synced back to your CRM
Manage Agent Status & Availability
Integrate agent controls into the Tenfold UI to enable easy management of status and availability, improving coordination between channels and helping companies leverage the capabilities of solutions like Salesforce Omni-Channel

Put customer information into action on the phone, every time, in real-time

Schedule a Live Demo

Tenfold Sales Connect

Automatically capture all interactions in your CRM for complete visibility into rep and team performance.

Click to Dial
Simply click on any number anywhere to speed up outbound calling by eliminating manual dialing with support for any international country codes and number formats.
Local Presence Dialing
Increase connection rates by presenting a local caller ID to your prospects. This will enable your team to connect with more key targets and spend less time making empty dials.
Log every Call with Notes
Reduce clicks and keep reps focused on selling by automatically logging every call directly into the CRM. Reps can also quickly capture notes and next steps to ensure all relevant information is captured.
Natural Language Processing
Ensure next steps don’t fall through the cracks with Tenfold’s natural language processing engine. Turn phrases like “follow up tomorrow” or “call back next week” into future tasks.
@mention notifications
Speed up team collaboration and share customer context using Tenfold’s simple @mention syntax in notes to notify colleagues of important actions and information so nothing is missed.

Integrations

Unify your existing communication platforms and support systems

Add voice, video, and rich messaging channels instantly, and integrate custom channels easily. Empower your agents to communicate using channels your customers prefer.

See full Catalog

Build an integration

Whether you are considering building something new, or you want to leverage pre-built capabilities, Tenfold has multiple delivery options to deliver your desired outcomes

Talk to a Specialist

Tenfold offers flexible deployment options to meet your needs

Tenfold works where your team is most efficient to streamline workflow and increase productivity

OpenCTI and Embedded

Capture customer interactions for employees who do all of their work out of the CRM

Mobile

Automatically log mobile calls from field based employees against records in the CRM

Chrome Extension

Instantly capture and access all data whenever you need it across all browser tabs

Desktop App - Mac and PC

Tenfold is accessible anytime on any computer with the desktop application

Ranked number #1 in customer reviews

5 of 5 Stars

4.5 of 5 Stars

8.3 of 10 Rating

5 of 5 Stars

Tenfold is trusted by the companies you rely on everyday

Schedule a Live Demo

Tenfold Next Generation CTI

Natively integrate your communication platform with your CRM and other support systems

Tenfold powers better customer conversations

Create compelling, consistent Customer Experiences across voice and digital channels without replacing your customer communications infrastructure.

Tenfold Service Connect

Increase rep productivity, improve customer experience and enable personalized service through deep customer insights at the point of interaction.

Unified Customer Profile & Screen-Pops

Immediately recognize customers using Tenfold’s intelligent assistant to provide a relevant view of a customer across your existing systems of record or leverage Tenfold to launch into a screen-pop in an existing system

Integrate data & workflows across Multiple Systems

Reduce the complexity of multiple systems and time wasted navigating them by bringing together customer data and workflows across multiple systems into a single interface

Universal Communications Layer

Accelerate time to value, maintain voice quality and eliminate security risks by leveraging Tenfold’s Universal Communications Layer to connect into your existing communications platforms

Automatically Log every Call with Notes

Reduce clicks and keep agents focused on providing quality service by automatically logging every call and enabling seamless note taking synced back to your CRM

Manage Agent Status & Availability

Integrate agent controls into the Tenfold UI to enable easy management of status and availability, improving coordination between channels and helping companies leverage the capabilities of solutions like Salesforce Omni-Channel

Put customer information into action on the phone, every time, in real-time

Tenfold Sales Connect

Automatically capture all interactions in your CRM for complete visibility into rep and team performance.

Click to Dial

Simply click on any number anywhere to speed up outbound calling by eliminating manual dialing with support for any international country codes and number formats.

Local Presence Dialing

Increase connection rates by presenting a local caller ID to your prospects. This will enable your team to connect with more key targets and spend less time making empty dials.

Log every Call with Notes

Reduce clicks and keep reps focused on selling by automatically logging every call directly into the CRM. Reps can also quickly capture notes and next steps to ensure all relevant information is captured.

Natural Language Processing

Ensure next steps don’t fall through the cracks with Tenfold’s natural language processing engine. Turn phrases like “follow up tomorrow” or “call back next week” into future tasks.

@mention notifications

Speed up team collaboration and share customer context using Tenfold’s simple @mention syntax in notes to notify colleagues of important actions and information so nothing is missed.

Integrations

Unify your existing communication platforms and support systems

Add voice, video, and rich messaging channels instantly, and integrate custom channels easily. Empower your agents to communicate using channels your customers prefer.

Build an integration

Whether you are considering building something new, or you want to leverage pre-built capabilities, Tenfold has multiple delivery options to deliver your desired outcomes

Tenfold offers flexible deployment options to meet your needs

Tenfold works where your team is most efficient to streamline workflow and increase productivity

Ranked number #1 in customer reviews

Tenfold is trusted by the companies you rely on everyday