Tenfold Product Plans

Essentials and Advanced plans are priced on a per user, per month structure. Custom features may be added individually.

Essentials

Everything you need to modernize your call center and enable better customer and agent experiences.


Click-to-dial in CRM or from any Chrome browser page
Search-to-dial text entry bar
Automatic call logging (no user action needed)
Screen-Pops in CRM for inbound & outbound calls
Easily capture call notes in your CRM from Tenfold UI
Support matching/relating calls to standard Objects
Easy no-match resolution by search & relate or create
Easy multi-match resolution with select match list in UI
Easy follow up task creation with scheduling module in UI
Click-to-Create new records to streamline workflow
Call Analytics Dashboard

Advanced

Enterprise-level functionality to maximize productivity through greater customization and automation.


All Essentials features
Tenfold custom info tab for customized CRM data panel
Create Tenfold Teams for tailored feature configuration
Team-based call analytics
Support for relating calls to custom CRM Objects**
Single-Sign-On (SSO) via ADFS or SAML 2.0
Call Dispositions from UI
Notify team-mates in notes using @mention syntax
Automate next steps with Natural Language Processing
Support for advanced agent features in Tenfold UI**
Initiate Custom Workflows in Tenfold UI or on call events**
Screen-Pops on IVR data**
And much more

Custom

Tailor your plan to your unique needs by adding any of these features to your Advanced or Essentials plan.


Premium 24x7x365 Support
Tenfold Call Recording**
VoiceLink to call recordings embedded in CRM**
Local Presence Dialing
Search for & Display social profiles for matched record
3rd-Party Data Integration**
Outbound SMS from UI

**Limited to supported systems only. Contact sales or support to verify your system(s).

How companies win with Tenfold.

70%

Telco

Increase in Opportunity Conversion

0:50

TransAmerica

Reduced Average Call Handle Time

30%

Wayfair

Increase in Employee Productivity

Calculate your ROI.

Metrics

Savings (all savings +/- 10% to 15%)

Total Time Saved/Call

1.77 Minutes

Total Amount Saved/Year

$1,844,618 $XXX,XXX

Inbound Workflow Improvement Savings (seconds)
Dialing 13
Search & Identify Caller 15
Review Interaction History 20
Create New Lead Record 15
Log Completed Task with Notes 20
Add Notes to Task 50
Create Open Task for Next Steps 50
Set Dispositions 15
Relating/Creating Opportunity 15
Follow-up Email 30

Metrics

Savings (all savings +/- 10% to 15%)

Total Time Saved/Call

2.15 Minutes

Total Amount Saved/Year

$1,287,500 $XXX,XXX

Outbound Sales/Contact Center Customer Metrics Savings (seconds)
Dialing 13
Search & Identify Caller 15
Review Interaction History 20
Create New Lead Record 15
Log Completed Task with Notes 20
Add Notes to Task 50
Create Open Task for Next Steps 50
Set Dispositions 15
Relating/Creating Opportunity 15
Follow-up Email 30

Let one of our team members help you see your full potential.

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Live Demo

See what Tenfold can do for your business.

Schedule your free demonstration today.