Avaya and Tenfold Create Improved Customer Conversations, Enabling Integrated AI Solutions that Amplify Salesforce, ServiceNow, Microsoft Dynamics and Other Leading CRMs
Integrated Contact Center solution will help maximize performance, profit and productivity for sales and service organizations globally, while improving customer experiences Santa Clara, Calif. – July 30, 2019 – Avaya Holdings Corp. (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, and Tenfold, the world’s leading provider of next generation CTI … Continued Read This article
Understanding the GDPR: General Data Protection Regulation
The GDPR–or General Data Protection Regulation–is a regulation passed by the European Union on April 27, 2016, with an effective start date of May 25, 2018. Officially classified as regulation 2016/679, the GDPR expands upon and replaces the Data Protection Directive 95/46/EC of 1995. It serves as the EU’s effort to synchronize and harmonize laws on citizen and resident … Continued Read This article
MiFID II: What It Means For Your Business And How To Be Compliant
Markets in Financial Instruments Direction II, or MiFID II, is an expansive set of regulations governing EU investment firms that goes into effect on 3 January 2018. It has been under development for nine years, being formally approved in 2014, and replaces the original MiFID enacted in 2007. The original law sought to harmonize financial … Continued Read This article
Sales Gamification 2017: Apps, Tips, and Issues You Need To Consider
Back in 2014, gamification as a strategy for improving sales productivity was the trend – not that it was a new breakthrough idea then. The theory of gamification gained popularity as early as 2010, when the engagement and productivity gains from the strategy captured the fascination and funds of venture capitalists. In fact, Badgeville, one of today’s … Continued Read This article
The MEDDIC Sales Methodology
Ever heard of the Pareto principle? Named after the economist Vilfredo Pareto, this principle registers an unequal relationship between investment effort and inherent revenues by stating that the market average shows 20% of the invested effort to be responsible for 80% of the achieved revenues. Sales wards, the fact of the matter is that the … Continued Read This article
How Artificial Intelligence Will Change Decision-Making For Businesses
From The Terminator to Blade Runner, pop culture has always leaned towards a chilling depiction of artificial intelligence (AI) and our future with AI at the helm. Recent headlines about Facebook panicking because their AI bots developed a language of their own have us hitting the alarm button once again. Should we really feel unsettled … Continued Read This article
10 Essential Salesforce Metrics for Every Company to Track
One of the key features of Salesforce CRM is the configurability of its company performance dashboard. Do it correctly and you see the salesforce metrics that are most important to your business. This makes a big difference in today’s hyper competitive commercial landscape. Decision-making that’s based on data is always better for business. As InsideSales.com … Continued Read This article
What is a Multi-Channel Distribution Management System?
Many businesses begin with single-channel distribution. That sole channel could be a brick-and-mortar store or an e-commerce website. In either case, all sales flow through one outlet. The advantage of a single-channel distribution management system is simplicity. There’s only one channel to manage, one channel to stock, and one channel to market to customers. As … Continued Read This article
Always ensure IT Support and Services from Responsible Company for your Business
Call centers run on information technology. While most businesses today need technology to thrive, call centers are one of the few business entities that simply can’t function at all without technology. Phones may still ring, but incoming calls won’t be routed to the proper customer service or sales rep; the call center reps answering those … Continued Read This article
How to Manage Your Customer Service to Provide Outstanding Experience to Your Customers
In today’s virtual world, call centers are the front door to many businesses. Customers may never have the opportunity to deal with organizations face-to face. If companies want to keep loyal customers – and gain new ones – it’s essential that their call centers deliver outstanding customer service with every single customer interaction. How should … Continued Read This article
How To Ensure Salesforce Integration Works Best For Better Project Management?
A given fact for all business, no matter how big or small, is that its sales teams are the necessary lubricants to a well-oiled machine. So, how do you ensure that your organization has a high-performing sales team? Employ agents with the best credentials? Yes, that’s part of the big picture, but in truth, no … Continued Read This article
How Do I Use Phone Dialer To Make My Sales Calls?
In every effective list of metrics contact centers must follow to ensure success, there are three things constant in them: quality scores, service level, and right party connects. You see them almost ubiquitously, but how do you get all three working for your contact center? The answer’s literally in front of you—a phone dialer of … Continued Read This article