Yealink Deskphone Configuration

Yealink Deskphone Configuration

Updated: 4/16/2018

Overview: This article provides a quick walkthrough for configuring a Yealink Deskphone with Tenfold when leveraging a device-level integration.

Please Note:

  • Do not have an active call on the phone being configured during this setup. This can prevent settings from saving.
  • Desk phone integrations require static IP addresses. Dynamic IP addresses may conflict with analytics and click to dial functionality.
  • This integration requires a T2x Series – Firmware 6.73.0.1 or newer.

 

Configuration Steps

1. Determine the Deskphone’s IP Address

  • On the physical phone, select Menu > Status.
  • Locate the IP Address in this list.

 

2. Open Phone Configuration Page

  • Type the IP Address from Step 1 in to the Chrome URL bar as though it was a website address (e.g. http://192.168.1.4).
  • This should bring you to a Login page for the device configuration.

 

Default Credentials

Username: admin
Password: admin

Note: If the default credentials do not work, you will need to contact your Phone System Administrator to determine what your organization’s credentials are to access the device.

 

3. Locate and Set Action URLs

Device-level integrations use Action (Event) URLs to track phone events and direct click to dial calls. You will need to copy these values in to their respective fields.

 

Once you have the URLs ready, proceed with configuring the device on the Phone Configuration page.

  • Navigate to the Features tab at the top of the page.
  • Navigate to Action URL in the left menu.
  • Copy and paste the Action URLs from the Tenfold Profile page in to their respective fields (pictured below).
  • Once finished, click the Confirm button at the bottom of the page.

 

Note: If the URLs do not save, be sure the device is not on an active call and try again.

yealinkconfig_actionurlpage

 

4. Configure Click to Dial

  • Navigate to Remote Control in the left menu.
  • Type the value “any” into the Action URI allow IP List.
  • Once finished, click the Confirm button at the bottom of the page.

 

action - uri

 

Note: If you do not see the Remote Control screen shown above, you may be using an older device. If so, navigate to the “Phone” tab and type the value “any” into the Action URI allow IP List as shown below.

 

yealink

 

5. Make a Test Call to Register the Extension with Tenfold

Completing a test call causes Tenfold to begin monitoring traffic from this extension. See our guide on Registering/Assigning User Extensions for more information on this step.

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