From here, you can set your hours of operation and timezone.
From here, you can set your thresholds of quality connects and long calls for your reporting.
Below the business hours and call settings there are fields so you can list your organizations CRM and Phone System Administrators. We strongly suggest these fields are up to date since having this information readily available will cut down on the time it takes to find these users and make quick changes if needed. Also, this provides us with an authority to contact when we have to validate user reports. Below this section are some of our Analytics controls witch should be fairly intuitive to understand with their description.