Agent Goals

Agent Goals

Enabling Agent Goals allows Admins to set daily Call Targets (count/minutes) for individual Users. Targets can be set on the Analytics page.

Call Target allows a daily Target (count) to be set for the User.

Note: If viewing the Analytics page in a weekly view, the total Target for the week will be shown. This total is the Daily Target times Total Days in Table.

Time Target allows the daily Target  to be set (in minutes) for the total duration of calls.

Note: If viewing the Analytics page in a weekly view, the total Target for the week will be shown. This total is the Daily Call Target (in minutes) times Total Days in Table. More can be found here.

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