The Dashboard contains all of the configuration options available for your organization and users. A user’s dashboard shows their individual profile information and the analytics page, while the admin view includes configuration settings for the entire organization, a tab to manage Callinize users, and finally a troubleshooting portal.

The Profile Page

Every user will have a Profile Tab on their Dashboard:

Items on this tab include:
1. Your Organization ID
2. Extensions assigned to you
3. Queues that you belong to (may not apply).
4. Email Templates tab – Configure email templates to use in the Call Floating UI.
5. Options and instructions to change your phone device type (if your organization uses a device-level integration).


The Analytics Page

On the Analytics tab, you will see a lot of information about your call history as well as data for your whole organization.

Take a look at the leaderboard!


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