A single Tenfold license enables the collection and assignment of phone events to a single CRM user. Every CRM user that wishes to receive the Tenfold call Floating UI must have a license. Only the Tenfold admin can enable and disable users (modify the # of licenses in use). This can be done using the users tab on the Tenfold Dashboard.
After the trial period ends, you pay for the # of users enabled at the beginning of each billing cycle.
If you make changes during the cycle, the corresponding charges (both increases and decreases) are added to your next bill.
Assuming a Callinize license is $10/user/mo…
If you have 10 users enabled at the beginning of June and you pay on the first of every month, you pay 10*$10 = $100 at the beginning of June. If on the 15th of June you disabled 4 users, then you would have a credit of $20 (4 users * $10 /user/mo / 2) at the end of the month. On the first of July, with 6 users enabled, you would normally be charged $60 (6 users * $10/user/mo). Since you have a $20 credit, you will only be billed $40.
If you have 10 users enabled at the beginning of June and you pay on the first of every month, you pay 10*$10 = $100 at the beginning of June. If on the 15th of June you enabled 4 users, then you would owe $20 (4 users * $10 /user/mo) at the end of the month. On the first of July, with 14 users enabled, you would normally be charged $140 (14 users * $10/user/mo). Since you owe an additional $20, you will be billed $160.
Some of our services are only available as yearly subscriptions. All licenses purchased through resellers are billed yearly for ease of accounting. With a yearly subscription, the # of users enabled cannot be changed on the fly through the dashboard. You must submit a request to have this change made for you.