Support for Teams
Overview: This article provides a quick overview of Teams functionality in Tenfold and how to configure them in the Dashboard.
Functionality of Teams
Tenfold offers enhanced integration for large organizations by enabling Admins to create Teams for their users. By organizing users in to Teams, you can further customize Tenfold to best accommodate those users.
For example, you can select customized sets of Dispositions for a Team based on the role of those users. Your Sales group will probably need different Dispositions than your Support group, and this is where you can make those changes. You can manage these under Dispositions in the Features tab.
Teams also allow you filter your Analytics view to see users grouped by their respective roles, or compare statistics of those groups as a whole.
To get started:
- click on the “Create team” button
- create a Team Name and choose the Team Manager
- click “Save”