If the Organization ID is not set correctly in the softphone, you will not see call Floating UI with your Chrome extension (even if you are logged into Tenfold!).
Set Your Org ID in the Tenfold Softphone
1. Open the softphone and click on the gear icon (Settings).
2. Click on the Advanced tab (also a gear icon) and select organization id.
3. Check that the organization id matches the value on your profile page.
IMPORTANT: The org ID must look exactly as it does on your profile page (see sample above). Any additional quotes or text will not work.