RingCentral: Enabling Click To Dial

Updated: 9/17/2017

Overview: This article provides a walkthrough for configuring click to dial when using a RingCentral phone configuration.

Configuring RingCentral Extensions in Tenfold 

Each user will need to configure their personal extension for click to dial with their RingCentral credentials. To access the Phone Settings panel, click on your assigned extension in your Tenfold Profile.

  1. As an Admin, assign the proper extension to the respective user.
  2. Click on the User extension
  3. Enter the RingCentral username and password. These are the same credentials the agent uses to sign in to the RingCentral phone portal.
    Note: Make sure to use a leading “1” at the beginning of the username and exclude any special characters.
  4. Enter your direct dial number in the “CTD Number” field.
    Note: If you are using a RingCentral softphone, click the “Softphone” check box.
  5. Test your click to dial functionality with our Click To Dial Test Page.

If you encounter any issues with this process, please feel free to contact our Support Team.

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