RingCentral Office Integration

Updated: Jan 2nd, 2020

Overview: This article describes how to integrate RingCentral Office with Tenfold, user extension assignment and configuration.

Connecting RingCentral Office to Tenfold

There are two ways to connect RingCentral Office to Tenfold. Either with credentials or with OAuth.  Each has unique requirements and configuration.

Credential Integration

– Connecting RingCentral Office to Tenfold

1. Log in to the Tenfold Dashboard with a Tenfold administrator account

2. Click on Company Settings and then Phone Settings

3. Select Ring Central Office from dropdown menu if not already selected

4. Select Credentials as the Authentication type

5. Enter the username(phone number) and password for your RingCentral administrator account. (Note: Add the country code number at the beginning of the phone number.  (e.g. `1` for USA or `44` for UK))

6. Click Save (The the bar at the top of the page will turn green indicating Tenfold is connected to RingCentral)

 

– Adding Extensions to User Accounts as the Tenfold Administrator

1. Log in to your Tenfold Administrator account

2. Click on the Users tab in the Tenfold Dashboard

3. Click the blue and white button with the plus sign

4. Enter the user’s RingCentral extension in the box and select the RingCentral extension from the drop down.

5. Click on the cog wheel next to the extension number

6. In the Phone Settings popup enter the user’s RingCentral Username(phone number) including country code at the beginning, just like was done for the RingCentrals Administrator account

7. Enter the user’s RingCentral password

8. In the CTD Number field enter the user’s RingCentral phone number including country code at the beginning.

 

9. Click Save

10. Test your click to dial functionality with our Click To Dial Test Page

 

– Adding Extensions to User Accounts as a User

1. Log in to your Tenfold account

2. Click on the Profile tab in the Tenfold Dashboard

3. Click the blue and white button with the plus sign

4. Enter the user’s RingCentral extension in the box and select the RingCentral extension from the drop down.

5. Click on the cog wheel next to the extension number

6. In the Phone Settings popup enter the user’s RingCentral Username including country code at the beginning, just like was done for the RingCentrals Administrator account

7. Enter the user’s RingCentral password

8. In the CTD Number field enter the user’s RingCentral phone number including country code at the beginning.

9. Click Save

10. Test your click to dial functionality with our Click To Dial Test Page

 

 

OAuth Integration

– Connecting RingCentral Office to Tenfold

1. Log in to the Tenfold Dashboard with an administrator account

2. Click on Company Settings and then Phone Settings

3. Select RingCentral Office from dropdown menu if not already selected

4. Select OAuth as the Authentication type

5. Click on Connect to production if connecting to a production instance of RingCentral or click on Connect to sandbox if connecting to a sandbox instance of RingCentral

6. Follow the RingCentral login prompts and enter in the RingCentral administrator credentials. 

7. Once logged in to RingCentral the page will redirect back to the Phone Settings page

8. Click Save (The the bar at the top of the page will turn green indicating Tenfold is connected to RingCentral)

 

– Adding Extensions to User Accounts as the Tenfold Administrator

1. Log in to your Tenfold Administrator account

2. Click on the Users tab in the Tenfold Dashboard

3. Click the blue and white button with the plus sign

4. Enter the user’s RingCentral extension in the box and select the RingCentral extension from the drop down.

5. Each individual user will then need to connect their Tenfold user to their RingCentral account via the steps below.

 

– Adding Extensions to User Accounts as a User

1. Log in to your Tenfold account

2. Click on the Profile tab in the Tenfold Dashboard

3. Click the blue and white button with the plus sign (If extension is already added go to step 5)

4. Enter the user’s RingCentral extension in the box and select the RingCentral extension from the drop down.

5. Click on Connect to RingCentral Office button

6. Follow the RingCentral log in prompts and enter in the RingCentral user credentials

7. Once logged in to RingCentral the page will redirect back to the Profile page

 

Click to Dial with OAuth

For Click to Dial to work with the OAuth integration the user’s computer (PC) needs to be authorized in RingCentral Office. Instructions on RingCentral’s support article.

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