You might see the following error while trying to update a Salesforce record:
The record you were editing was modified by __________ during your edit session.
This error occurs when a user clicks “Save” on the Tenfold popup to log a call to a CRM record that is already open in a browser tab and then tries to edit this record without refreshing the page.
Follow these steps (to avoid this error):
1) If you have a tab open to edit a lead, contact, account or case record, click SAVE on this page BEFORE you click SAVE on the Tenfold call popup.
2) If you have a tab open with a lead, contact, account or case record and you save your call notes to this record using Tenfold, refresh the record before making any other changes.