When Tenfold uses a native integration to connect with RingCentral Office there are a few caveats:
– Calls that go straight to voicemail won’t be sent to Tenfold. This means that any incoming or outgoing calls that go to voicemail without ringing will not be tracked.
– Tenfold is unable to track outbound calls made from the RingCentral app when you are connected to the cellular network.
– The click-to-dial feature is unsupported with RingCentral Office.