In most cases, you will want to configure your Polycom through the webadmin portal.
If your phone service provider uses auto-provisioning & their configuration overrides these settings, you can either disable auto-provisioning or you can ask them to update your phones sip.cfg file with the settings below.
Before sending this data, determine your organization ID and replace <ORGID> in the first line with this string.
To determine your organization ID, log into the Tenfold Dashboard as an admin, go to Company Settings ->Company and the Organization ID will be at the top.
apps.telNotification.URL=http://events.callinize.com/receivexml/<ORGID>/polycom apps.telNotification.incomingEvent=1 apps.telNotification.outgoingEvent=1 apps.telNotification.offhookEvent=1 apps.telNotification.onhookEvent=1 apps.push.messageType=3 apps.push.serverRootURL=/push (if VVX otherwise blank) apps.push.username=callinize apps.push.password=FarlYQP4T5ILNapFuDQuAZki2
Note-For phone.com users who are unable to access their admin portal, additional configuration might be required for us to be able to enable click-to-dial events.