RingCentral Office Setup RingCentral Office Setup Updated: 4/30/2018 Overview: This article provides a quick summary of authenticating your Tenfold Dashboard with RingCentral. In order Read More Asterisk Integration Setup Guide Asterisk Integration Setup Guide Updated: 8/31/2017 Overview: This article covers the supported versions of Asterisk, as well as Quick setup instructions, Tenfold Read More RingCentral Extensions and Click to Dial RingCentral Extensions and Click to Dial Updated: 4/30/2018 Overview: This article provides a walkthrough for configuring click to dial when using a RingCentral phone Read More Nextiva – Find a User’s Device IDs 1. Go to http://cp1.nextiva.com Login using the credentials Nextiva gave you for your group admin login and password. 2. Click Read More Which Versions of Asterisk Are Supported? We have worked with nearly all the various distributions of Asterisk & FreePBX: Elastix; PBX In A Flash (PIAF), AsteriskNow, Read More Nextiva Integration To connect Nextiva with your CRM, you will need Group Admin Credentials. 1. Call Nextiva at (866) 456-0842 2. Provide Read More Cannot Connect Asterisk-based Phone System Error: Failed to connect to phone system There are two common reasons that an Asterisk connection fails: – We cannot Read More Yeastar MyPBX Integration To connect with MyPBX follow the steps below: 1. SSH into your MyPBX server. The default username is root and Read More Nextiva Click to Dial Checklist Nextiva users will often need more than one extension assigned. The number of extensions depends on the number of devices Read More Switchvox / Digium Click-to-Dial Setup The fields on the Tenfold dashboard phone system are used for the click-to-dial. To find the Account ID that is Read More Switch To Native RingCentral Integration 1. As the Tenfold admin, open the phone system settings in your Tenfold Dashboard. 2. Click on the drop-down menu to change Read More Broadsoft Integration Details Broadsoft Integration Details Updated: 11/10/2017 Overview: This article provides a quick explanation of how Tenfold integrates with the Broadsoft phone system. Read More S-Net Configuration Instructions These instructions are specific to customers who have SNET as their provider. 1. Provide SNET with the snippet on the Read More Asterisk Binary Connector Last updated: 2-20-2017 Note: You will need root access to the server that is hosting the Asterisk system. The Host Read More Asterisk/SugarCRM Call Recording This article only works if you have: SugarCRM & Asterisk on the same LAN, and in order to install you Read More Multi-Tenant Asterisk Multi-Tenant Asterisk Updated: 1/2/2018 Overview: This article provides a quick guide for configuring a multi-tenant Asterisk server to integrate with Tenfold. Read More Ring Groups vs Queues We recommend using Asterisk Queues over RingGroups. The Asterisk Management Interface (AMI) has limitations on how events are managed. Calls Read More Supported Native Integration Supported Native Integration Native Integration allows for CRM integration by gathering phone events directly from your phone service provider. This Read More How to setup presence on RingCentral Office If you are using RingCentral Office as your phone system the best way to integrate with Tenfold is by Read More
RingCentral Office Setup RingCentral Office Setup Updated: 4/30/2018 Overview: This article provides a quick summary of authenticating your Tenfold Dashboard with RingCentral. In order Read More
Asterisk Integration Setup Guide Asterisk Integration Setup Guide Updated: 8/31/2017 Overview: This article covers the supported versions of Asterisk, as well as Quick setup instructions, Tenfold Read More
RingCentral Extensions and Click to Dial RingCentral Extensions and Click to Dial Updated: 4/30/2018 Overview: This article provides a walkthrough for configuring click to dial when using a RingCentral phone Read More
Nextiva – Find a User’s Device IDs 1. Go to http://cp1.nextiva.com Login using the credentials Nextiva gave you for your group admin login and password. 2. Click Read More
Which Versions of Asterisk Are Supported? We have worked with nearly all the various distributions of Asterisk & FreePBX: Elastix; PBX In A Flash (PIAF), AsteriskNow, Read More
Nextiva Integration To connect Nextiva with your CRM, you will need Group Admin Credentials. 1. Call Nextiva at (866) 456-0842 2. Provide Read More
Cannot Connect Asterisk-based Phone System Error: Failed to connect to phone system There are two common reasons that an Asterisk connection fails: – We cannot Read More
Yeastar MyPBX Integration To connect with MyPBX follow the steps below: 1. SSH into your MyPBX server. The default username is root and Read More
Nextiva Click to Dial Checklist Nextiva users will often need more than one extension assigned. The number of extensions depends on the number of devices Read More
Switchvox / Digium Click-to-Dial Setup The fields on the Tenfold dashboard phone system are used for the click-to-dial. To find the Account ID that is Read More
Switch To Native RingCentral Integration 1. As the Tenfold admin, open the phone system settings in your Tenfold Dashboard. 2. Click on the drop-down menu to change Read More
Broadsoft Integration Details Broadsoft Integration Details Updated: 11/10/2017 Overview: This article provides a quick explanation of how Tenfold integrates with the Broadsoft phone system. Read More
S-Net Configuration Instructions These instructions are specific to customers who have SNET as their provider. 1. Provide SNET with the snippet on the Read More
Asterisk Binary Connector Last updated: 2-20-2017 Note: You will need root access to the server that is hosting the Asterisk system. The Host Read More
Asterisk/SugarCRM Call Recording This article only works if you have: SugarCRM & Asterisk on the same LAN, and in order to install you Read More
Multi-Tenant Asterisk Multi-Tenant Asterisk Updated: 1/2/2018 Overview: This article provides a quick guide for configuring a multi-tenant Asterisk server to integrate with Tenfold. Read More
Ring Groups vs Queues We recommend using Asterisk Queues over RingGroups. The Asterisk Management Interface (AMI) has limitations on how events are managed. Calls Read More
Supported Native Integration Supported Native Integration Native Integration allows for CRM integration by gathering phone events directly from your phone service provider. This Read More
How to setup presence on RingCentral Office If you are using RingCentral Office as your phone system the best way to integrate with Tenfold is by Read More