Floating UI SMS Guide
Overview: This article provides an overview of sending SMS messages from the Floating UI and a quick walkthrough for configuring this Feature in the Dashboard.
Note: This Feature is currently only supported within the United States.
SMS Messaging in the Floating UI
This Feature enables you to send SMS messages to prospects and customers directly from the Tenfold Floating UI. This opens communication across another channel for users who may respond better to texts. It is quick and easy to get this enabled.
With an interaction opened in the Floating UI, click on the SMS message icon to open the message popup. This can be done on a live interaction or with any interaction in your Recent history.
You can then select the phone number to send the SMS message from the drop down menu. Type your message in the box below it and click “Send” when you are finished. The remaining character count is displayed in the bottom right corner and updates as you type.
When your client replies to your text message, a response is sent to the email associated to your Tenfold Username.
Configuring SMS Messaging in the Floating UI
To toggle this Feature, simply click the “Enable” or “Disable” button in the “Send SMS From Floating UI” section of the Features tab in the Dashboard.