FAQ – Analytics

What is included in total calls?

see: Dashboard Analytics stats

How is the total time spent on calls determined?

see: Dashboard Analytics stats

Can I adjust the setting for “Quality Connects”?

Absolutely! Quality connections time threshold can be adjusted from within your Company Settings. More information about Quality Connects can be found in our help center here.

Can I export the call history shown on the analytics page?

Yes! Find the CSV Export link below the Call History table.

Can I run other reports on my call data?

Of course! Your call data is stored in your CRM and should be accessible to any reporting tools that your CRM provides for analyzing your leads/relationships.

Here are some tips:

How do I report on Tenfold data stored in Salesforce?

Display Tenfold analytics inside your CRM

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