What is included in total calls?
How is the total time spent on calls determined?
Can I adjust the setting for “Quality Connects”?
Can I export the call history shown on the analytics page?
Yes! Find the CSV Export link below the Call History table.
Can I run other reports on my call data?
Of course! Your call data is stored in your CRM and should be accessible to any reporting tools that your CRM provides for analyzing your leads/relationships.
Here are some tips: