This article explains how to use the tenfold softphone with Jive.
Step 1: Obtain SIP Credentials
Call Jive Customer Care or send them an email requesting your SIP credentials for your extension.
Step 2: Configure Tenfold Softphone
The following screenshots shows how to configure the softphone from the credentials provided.
Not shown above:
Change the DTMF Method to SIP INFO
Then, just press next and finish.