Configuring Email Templates
Tenfold enables you to quickly select customized email templates within the Floating UI to send during or after your interaction.
Enable and Customize Email Templates
- Navigate to the Profile tab in your Tenfold Dashboard
- Click “Email Templates” tab
- Create up to 4 Email Templates by clicking the “Edit” button for each template. These appear in your Floating UI upon saving.
Currently, only plain text emails are supported. While more elaborate build outs are slated for integration down the road, it is worth noting that marketing research has shown plain text emails to have higher response rates and display better on mobile devices.