Local click-to-dial requires the phone be on the same vlan as the computer initiating the click-to-call and can be enabled for any Deskphone Integration.

1. Go to your profile page.

2. Click on the extension you want to use for click-to-dial.

3. If this display shows your deskphone model (i.e. Cisco, Polycom, Linksys, Yealink, Snom), then this extension is on a deskphone integration.


Screen shot 2014-12-19 at 3.58.46 PM

4. If there is an IP address shown in your extension settings and there is NO 3rd Party CTD option showing (see below), you are using local click-to-dial.

For local click-to-dial to work, your deskphone must be reachable from the computer you use for click-to-dial. Typically, this means both devices are on the same vlan. If you can open your deskphone web admin interface from this computer, then you can use local click-to-dial.

extension settings

To determine whether your network configuration will support local click-to-dial for your deskphone, follow these steps:

1. Windows: open a terminal window
– Click the “Start” button to open the Start menu
– Open the “All Programs” menu, followed by the “Accessories” option.
– Select the “Command Prompt” option from the “Accessories” menu.
2. Mac: open a terminal window
– Click Command+Space. Type “terminal”. Hit Enter.
– Typing “ping IP_address” replacing IP_address with yours.
– If you see a message that looks like this: “64 bytes from icmp_seq=0 ttl=64 time=0.084 ms”, your phone and computer are on the same subnet. If not, you will need to use “3rd party click to dial” under the advanced options.;



IMPORTANT: Desk phone integrations require static IP addresses. Dynamic IP addresses may conflict with analytics and click to dial functionality.

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