Sometimes, an organization will want to add a user that is not linked to a user in their CRM. In this case, if the user is licensed and enabled in tenfold, then their calls will be tracked in your analytics dashboard but will not be logged to your CRM.

If you would like to add a non-CRM user to your tenfold account, follow these steps:

1. Use the Create Admin link: Add Another Admin User
2. Remove admin privileges for the new user: Unset Admin
3. Assign this user’s extension: Assign Extension to a User

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