Please follow these steps to connect to SugarCRM:
1. Navigate to the CRM page in Tenfold Dashboard: https://dashboard.callinize.com/setup#crm
2. Enter your username, password, sugar root URL and Sugar version.
3. Click Save button.

Or you can watch this video:

Notes:

1) If your Sugar instance is hosted locally behind a firewall (the IP address is 192.XXX.XXX.XXX or 10.XXX.XXX.XXX), find us on chat https://www.tenfold.com/ or send us an email for the firewall requirements – at support@tenfold.com.

2) Make sure your CRM is set to SugarCRM on the Callinize ‘Company Settings’ tab.

3) Open the Callinize CRM settings tab.

4) Enter your SugarCRM url and admin Login.

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