1. Find phone’s IP address
See: How to find your Polycom IP address
2. Open the phone webadmin page

Enter the IP address from step #1 in your URL bar.

Example: http://192.168.1.43

(be sure you include the http:// or https:// in front)

If you see the following page, there are 3 possible problems. Use this article to troubleshoot: Webpage is not available (Deskphone Integration).

 

the-pags-is-not-available-polycom-tenfold

 

3. Login

Common Defaults:

SoundPoint Series
– Username: Admin Password: 456 -or- 72227 -or- blank
– Username: user Password: blank

VVX Series
– Login As: User Password: 123 -or- 456 -or- blank
– Login As: Admin Password: 456 -or- 72227 -or- 8647 -or- blank

Logins by Phone Vendor:
– If you are using RingCentral, follow the instructions here.
– If you are using 8×8, follow the instructions here.

polycom-web-configuration-tenfold

4. Open Settings –> Applications

polycom-settings-tenfold

5. Add your notification URL

Find your notification URL in the setup wizard instructions or on your Admin Dashboard Phone Page.

polycom-notification-url-tenfold

6. Enable sending all events

polycom-sending-events-tenfold

7. Enable Push Notification for click-to-dial

Allow Push Messages:
– For SoundPoint Series Select: Both
– For VVX Series Select: All

Application Server Root URL:
– For SoundPoint Series: (leave blank)
– For VVX Series Enter: /push

Username: callinize
Password: FarlYQP4T5ILNapFuDQuAZki2

push-notification-polycom-tenfold

8. Register a test call

Call an external # from this extension or call this extension from an external #. This registers your phone with us!

9. Enable Security Requirements

If your firmware version is 5.x, Enable New Firmware Security Requirements

Notes:
SoundPoint IP 330/320 – (unsupported. discontinued by Polycom)
– SoundPoint IP 501, 601, 550, 650, 670 Firmware version 4.x and higher required.

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