Polycom Deskphone Configuration

Polycom Deskphone Configuration

Updated: 11/28/2017

Overview: This article provides a quick walkthrough for configuring Polycom devices for use with Tenfold.

 

Determine the Phone’s IP Address

We will need to log in to the phone’s Polycom Configuration Utility to make the necessary changes for Tenfold functionality. In order to do this, we must first obtain the phone’s respective IP address.

Note: Deskphone integrations require static IP addresses. Dynamic IP addresses may conflict with Analytics and click to dial functionality.

 

Access the Polycom Configuration Utility

Enter the phone’s IP address into your web browser’s URL bar. This should include “http://” or “https://” and should look something like this: http://192.168.1.43

If successful, you should be prompted to log in.

polycom-web-configuration-tenfold

 

If you see the page pictured below, there are several possible causes. Use this article to troubleshoot: Webpage is Not Available (Deskphone Integration).

the-pags-is-not-available-polycom-tenfold

 

Common Default Log In Credentials

SoundPoint Series

  • Username: Admin
  • Password: 456 -or- 72227 -or- blank
  • Username: user
  • Password: blank

 

VVX Series

  • Login As: User
  • Password: 123 -or- 456 -or- blank
  • Login As: Admin
  • Password: 456 -or- 72227 -or- 8647 -or- blank

 

Logins by Phone Vendor

 

If none of these credentials work, you may need to contact your Phone System Admin or the Phone System’s support group to determine the correct authentication.

 

Configure the Notification URL

Navigate to Settings > Application.

polycom-settings-tenfold

 

Find your Notification URL in the Admin Dashboard Phone Page and enter it in the field pictured below.

polycom-notification-url-tenfold

Ensure all of the boxes pictured below are checked and click the “Save” button at the bottom.

polycom-sending-events-tenfold

 

Enable Push Notification for Click to Dial

Allow Push Messages

  • For SoundPoint Series Select: Both
  • For VVX Series Select: All

 

Application Server Root URL

  • For SoundPoint Series: (leave blank)
  • For VVX Series Enter: /push

 

Username: callinize
Password: FarlYQP4T5ILNapFuDQuAZki2

Once completed, click the “Save” button at the bottom.

push-notification-polycom-tenfold

 

Register a Test Call

Call an external phone number from this extension to ensure it is registered with Tenfold.

 

Enable Security Requirements

If your firmware version is 5.x, Enable New Firmware Security Requirements.

Notes:

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