Monitoring an extension in Cloud Connect is Tenfold’s way of receiving phone events from your on-premise PBX. Tenfold only subscribes to event metadata (e.g. ringing, connected, hangup events). Voice traffic remains on your secure network.
Last Updated 11/18/2018
Accessing Cloud Connect Server Configuration
Click the Start Menu and search for Cloud Connect Server Configuration.
After Cloud Connect Server Coonfiguration opens select Classic menu.
Lastly, select Extensions in the left panel.
To view a list of extensions and their status navigate to Equipment > Your Site Name (e.g. Tenfold Test) > Extensions. You will now see a list of extensions and their current state. States you may see are
- On-hook: The extension is configured correctly in Cloud Connect Server and the agent is not currently on a call.
- Off-hook: The extension is configured correctly in Cloud Connect Server and the agent is currently on a call.
- Missing: There is a problem monitoring the extension. For Avaya integrations, the typically indicates that there are no available TSAPI licenses for the device. Please contact email@example.com for more information.
- Unknown: There is a problem monitoring the extension. If this is a small number of your extensions it likely indicates a configuration error for a few extensions. If the majority of your extensions are listed as unknown please contact firstname.lastname@example.org
When auto create is enabled Tenfold will attempt to retrieve a directory listing of extensions. If successful, Tenfold will automatically create these extensions for you.
Note: Each time you restart the PBX connection via Equipment > Telephone System page of Cloud Connect it will re-add all of your extensions. If this feature is not enabled in your instance of Cloud Connect Server Configuration please leave it disabled and proceed to the Manual Create section below.
Manually creating extensions can be performed on the extensions tab of Cloud Connect. Clicking add will allow you to add a single extension or range of extensions.
Disabling Extension Monitoring
You can disable the monitoring of each extension in the details of the extension on the Equipment > Telephone System page by selecting the extension and clicking edit. Alternatively, you may double-click the extension to launch the edit screen. Check the box labeled “Do not Monitor”. Note: You may edit in bulk by using ctrl + click or shift + click
After saving your change the status will update to Not monitored
Removing an Extension
You can remove an extension on the Equipment > Telephone System page by selecting the extension and clicking Remove. If you have auto create enabled the extension may reappear next time the service is restarted. In this scenario, disable monitoring of the extension as outlined earlier in this article. Note: You may remove extensions in bulk by using ctrl + click or shift + click