Once you have successfully connected your PBX, monitored extensions will come up automatically. States will say “On hook” or “Off hook”. If the State says “Unknown” there is an issue with your connection to the PBX. Make sure your Telephone System settings are correct and there are no log errors.

For some PBXs, extensions must be added manually, so if an extension is missing simply click “Add” to add it.

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Disabling Extension Monitoring

Each time you restart the PBX connection via Equipment > Telephone System page of Go Connect, it will re-add all of your extensions. You can disable the monitoring of each extension in the details of the extension on the Equipment > Telephone System page by double-clicking the extension, then checking the box labeled “Do not Monitor.

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