In order to connect to on premise systems like the Avaya CS1000, we use a lightweight server application that is installed on a hardware or virtual server on the same network as your Avaya CS1000. The server requirements are modest and can be found here:
Beyond the server requirements, there are also some phone system specific requirements. For the Avaya CS1000, the connection is made through CCT (Communication Control Toolkit).
In order to connect CCT v6.4 needs to be installed on the server where the Tenfold Cloud Connect application will be installed.
There is no need to open an ports as the application establishes a TCP connection with our servers, maintaining stringent security requirements.
Once the server and phone requirements are met and the installation prep pack has been filled out, the Tenfold team will perform a remote installation of the Cloud Connect software package. The install steps can be found here:
If you have any questions about the technical steps involved in the install or if you’d like to connect with someone to discuss next steps to getting an integration in place, you can reach out to the Tenfold team at email@example.com.