Avaya IP Office CRM Integration

In order to connect to on premise systems like the Avaya IP Office, we use a lightweight server application that is installed on a hardware or virtual server on the same network as your Avaya IP Office PBX. The server requirements are modest and can be found here:

Tenfold Cloud Connect Server Requirements

Beyond the server requirements, there are also some phone system specific requirements. For the Avaya Communication Manager, here’s a breakdown:

Connection: TAPI

Firewall Ports Required: UDP: 161 (SNMP) TCP: 50797

Firmware Version Required: 4 or Later

Connection Requirements: A CTI Link Pro License is Required and TAPI must be enabled in the Security Policy settings of the PBX.

To Perform an Installation, you will need: To perform an installation you will need the IP address of the PBX and the ‘system’ password. (This is different from the administrator password)

There is no need to open an ports as the application establishes a TCP connection with our servers, maintaining stringent security requirements.

Once the server and phone requirements are met and the installation prep pack has been filled out, the Tenfold team will perform a remote installation of the Cloud Connect software package. The install steps can be found here:

Tenfold Cloud Connect Install Steps

If you have any questions about the technical steps involved in the install or if you’d like to connect with someone to discuss next steps to getting an integration in place, you can reach out to the Tenfold team at support@tenfold.com.

Comments are closed.

Do you need some help?

Submit a Request

Tenfold is trusted by the companies you rely on everyday

Schedule a Live Demo