Analytics – Calls Graph

The calls graph shows the total number of calls broken down by inbound and outbound assigned to each user for the selected timeframe.

You can view this data in summary based on hours of the day, days of the month, weeks in the month and months in the year.

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When broken down by time period, the graph shows the total number of calls for (for example) each hour of the day summed over the selected time span. This is a great way to see trends in call activity over time.

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