Feature Configurations

Default Floating UI Mode

Default Floating UI Mode Updated: 9/17/2017 Overview: This article explains how to configure the default visibility of the Floating UI for your organization.

Analytics Configurations

Analytics Configurations Updated: 11/16/2017 Overview: This article provides a walkthrough for configuring Analytics Visibility, the Quality Connections threshold, and Agent Targets in Tenfold Analytics

Agent Goals

Agent Goals Enabling Agent Goals allows Admins to set daily Call Targets (count/minutes) for individual Users. Targets can be set

Automate Resource Creation

Automate Resource Creation This feature when Enabled will allow your Organization to create resources automatically (Cases, Opportunities, etc) on specified

Cases

Cases This feature allows the User to create new Cases with a single click that is automatically associated with the

Create Record Buttons

Create Record Buttons The Create Record Button allows the User to create new record types within the CRM from the

Custom Floating UI Field

Custom Floating UI Field Enabling this feature allows a custom field to be shown in the Floating UI. At this

Custom Record Search

Custom Record Search Enabling this feature allows custom modules to be searched. At this time, the feature is not directly

Desktop Notifications

Desktop Notifications Enabling this feature will create additional Chrome notifications for inbound/outbound calls.

Don’t Auto Log Calls

Don’t Auto Log Calls This feature when Enabled will allow your Organization to not log calls to the CRM unless

Hide Analytics Page

Hide Analytics Page By default, this feature is disabled. Enabling this feature will prevent access to the Analytics page for

Notes Setup

Notes Setup Note configuration can be set for the entire Organization. If a User has a preference on this behavior,

Opportunities

Opportunities The Opportunity Feature allows support for the Opportunities module in your CRM. When enabled, Call Matching will work with

Social Media Lookup

Social Media Lookup Social Media Lookup when enabled will retrieve Social Media information for the current record using the

Sort Results

Sort Results Enabling this feature allows control over the order in which results are turned by module name from within

Talk Time

Talk Time By default, the call duration for your Organization are tracked from the first Ring event to the

Company Settings

Company Settings Business Hours From here, you can set your hours of operation and timezone. Call Settings From here, you

Email Reports

Email Reports Updated: 6/1/2018 Overview: This article provides a quick walkthrough for using Email Reports. <More explicit detail, configuration, and use cases

Check for Record Types on Relate Resource

Check for Record Types on Relate Resource Updated: 6/1/2018 Overview: This article provides a quick walkthrough for using Check for

Custom Outgoing Caller ID

Custom Outgoing Caller ID Updated: 6/1/2018 Overview: This article provides a quick walkthrough for using Custom Outgoing Caller ID. <More

Custom Resources

Custom Resources Updated: 6/1/2018 Overview: This article provides a quick walkthrough for using Custom Resources. <More explicit detail, configuration, and use

Implementing Tenfold Click-to-Dial in a Custom Web App

Implementing Tenfold Click-to-Dial Tags in a Custom Web App Updated: 05/08/2019 Overview: This article describes how to program Tenfold click

Click to Dial Country Codes

Click to Dial Country Codes Updated: 10/9/2017 Overview: This article provides a quick summary of Country Codes and their configuration in the

Logging Unmatched Calls to CRM

Logging Unmatched Calls to CRM Updated: 9/18/2017 Overview: This article provides a quick overview of the Log Unmatched Calls to CRM Feature, which

Local Presence Overview

Local Presence Overview Updated: 11/8/2017 Overview: This article provides a quick summary of enabling Local Presence at an Administrative and User level.

Support for Teams

Support for Teams Updated: 7/10/2018 Overview: This article provides a quick overview of Teams functionality in Tenfold and how to configure them

Features

Features Features allow your Organization to customize the Tenfold experience. Features management can be found in your Admin Dashboard

Do you need some help?

Submit a Request

Tenfold is trusted by the companies you rely on everyday

Schedule a Live Demo