Local Presence

Local Presence is a feature available for Enterprise plans that empower users to generate calls using numbers local to the country in which you are calling.  This is an invaluable tool for sales clients.  Here we will highlight some frequently asked questions about the feature.

 

Can I use local presence without click-to-dial?

The short answer is no.  The more detailed answer is Tenfold requires a Click-to-Dial request to route through Twilio, so without a CTD request we cannot route that request.

Can we route calls back to the individual if the number being dialed is locked?

No.  Tenfold currently does not support this functionality.

 

For more information on how to configure Local presence, please consult this article on Local Presence Configuration

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