Overview

 

Tenfold’s synchronize function allows you to instantly upload all your users from your CRM to Tenfold with a click of a button, but sometimes hiccups arise and if after synchronizing you have users with a “non_crm_user error this guide will help you.

 

Resolution

 

This will occur when we receive a mismatch from the CRM.  Say you create a user in Tenfold named John_test@Tenfold.com and in the CRM his ID is John_t3st@Tenfold.com, Tenfold will not recognize that user and will create a non_crm_user which will prohibit the user from having certain functions.  Please ensure the emails and relavant information match from the CRM to Tenfold Dashboard.

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