Adding & Searching Phone #s

Searching Your CRM for Phone #s

Tenfold searches all standard phone fields of all CRM records using your CRM’s standard API calls in order to find contacts, accounts, leads or other records that match the inbound or outbound phone # of any call.

SugarCRM supports an custom phone field search option that allows us to search your custom phone fields. You can add these custom fields in your Tenfold Admin Dashboard.

Adding Phone #s to CRM Records

When adding a phone # to an existing CRM record, Tenfold will not overwrite any of your existing phone #s. We update the very next empty phone field from this list:

1. phone_work
2. phone_mobile
3. phone_home
4. phone_other
5. assistant_phone

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