Each user will need to configure their personal extension for click-to-dial by using their RingCentral credentials. To access the phone settings panel (shown below) click on your extension number, which is located on your profile.
The grayed out boxes will be automatically populated with your extension’s information. The RingCentral Username and Password fields will need to be filled in manually by the user, with their unique RingCentral credentials. Make sure to start the username with a leading 1, and exclude any special characters. In the CTD Number field, place your direct dial number. If you’re using a RingCentral Softphone, click the checkbox located to the right of the Softphone field.