Introducing Tenfold VoiceMap™

The first component of a full-fledged voice analytics suite for call centers and sales teams.

VoiceMap™
Lea Black

Lea Black

+1 (415) 616-6500

3:21
Sales Rep : Hello! And sure thing, how can we help you today?
VoiceMap™
Austin Hoffman

Austin Hoffman

+1 (415) 616-6500

3:21
Customer : Hello, I'm looking at your website and have a few questions about your product.

Use AI to Close More Deals

Having access to the best information available is a vital aspect of almost any operation—but it’s especially important in a competitive sales environment.

Enhance customer interactions
Support best practices
Provide a solid sales framework
Raise close rates and lower handle time

Start Leveraging Intelligent Analytics

Discover Interruptions

Find and flag agents who constantly interrupt

Data Points

Unlock data hidden within your existing records

Awards

Score each agent against company averages

Customer Satisfaction

Improve empathy, confidence, and professionalism

Detect

Make better managerial decisions based on facts

Data

Use the voice data to win more deals

Dive deeper into your team's conversations

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The Key Elements of a Listening Score

TitleHow much the agent speaks versus how much the customer speaks
TitleDetect when interruptions occur and see how each person in the conversation can improve
TitleReplay conversations back with Call Breakdown and identify crosstalk and other key elements
TitleDrive agent competency and professionalism by leveraging their listening score

Customer Testimonial

Stephanie Drumright, International Business Systems Analyst at LogMeIn

Simplifying how people interact with each other and the world around them to drive meaningful insight, deeper relationships and better outcomes for all has helped LogMeIn

Fill out the form below and a Tenfold Specialist will help you uncover how you are currently optimizing the customer experience at your company so you can improve all aspects of the process.

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