Engage customers with an unmatched sales experience

Stop treating customers like groups, but instead for the individuals that they are. With Tenfold, you'll build unique and valuable relationships between your company and your consumers.

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Provide a shopping experience that turns customers into patrons

With 24/7 access to the digital marketplace and thousands of brands to choose from, the consumer is now shopping on their own terms. Retailers need to believe they can do something better than the status quo, like creating a better shopping experience than what customers have known for decades. By capturing 100% of the customer interaction and offering visibility into that data across all systems of record, Tenfold is helping its retail partners measurably improve the customer experience while defining great service and engagement, maximizing sales efficiency and increasing the likelihood of repeat business.
Great time saver!! Thanks for all the time back in my day to focus on my accounts and clients. Instead of dialing, logging notes, logging followups separately all can be completed in one step.Read more
Aaron Christensen at WayfairAaron Christensen at Wayfair

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Capture 100% of your customer interactions

80% of customer engagement data is missing

Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.

Native integration with all communication platforms

Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.

Use your existing technology investments

Tenfold gives your team the ability to innovate by leveraging current tech stacks and operating within current security requirements. Limited IT resources are required and data is stored back into the core systems of record.

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Increase productivity of customer facing teams

Instant customer identification for better CSAT scores

International Hotels Groups (IHG) saw a 34% increase in their CSAT scores just 90 days after rolling out Tenfold. They also captured meta-data around every customer touch-point across the entire customer journey.

Save time searching multiple systems of record

Tenfold automates menial tasks and reduces handle time with seamless department-to-department hand-off. Improve your employee workflow by having an immediate contextual view of the customer in real-time without having to dig through multiple systems.

Decrease post call wrap-up time

Since using Tenfold, NLC Loans has seen a 136% increase in call volume and a 57% increase in conversion rate. They also have the ability now to automate repetitive workflows into quick entry actions.

Automatic call tracking and logging

Wayfair has had a 212% outbound activity increase since starting with Tenfold and reported that they save on average of 240 hours per day combined across all of their reps from not having to track and log their calls anymore.

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