Maximize revenue through superior guest experience

Hyperpersonalize every guest interaction. From hotel sales to customer support, Tenfold helps you book to capacity by building and maintaining a solid foundation of happy and loyal guests.

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Book full capacity through a distinctive guest experience

With the social landscape changing, and customers having the ability to broadcast their enjoyment or displeasure to thousands of people at the touch of a button, creating a fantastic customer experience has never been more important. Given that more than 42% of consumers read online reviews before booking a stay at a hotel, it's vital that complaints are addressed immediately before they become a larger problem. With Tenfold, reps have the ability to solve issues in real time, follow-up with customers, and create specialized notes to better improve the customer experience for 100% of their guests.
We no longer have things falling through the cracks. Tenfold shines a light into who is working and who isn’t. If you’re using Salesforce, Tenfold has to be an automatic add on.Read more
Craig Murphy at Intercontinental Hotels GroupCraig Murphy at Intercontinental Hotels Group

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Capture 100% of your customer interactions

80% of customer engagement data is missing

Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.

Native integration with all communication platforms

Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.

Use your existing technology investments

Tenfold gives your team the ability to innovate by leveraging current tech stacks and operating within current security requirements. Limited IT resources are required and data is stored back into the core systems of record.

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Increase productivity of customer facing teams

Instant customer identification for better CSAT scores

International Hotels Groups (IHG) saw a 34% increase in their CSAT scores just 90 days after rolling out Tenfold. They also captured meta-data around every customer touch-point across the entire customer journey.

Save time searching multiple systems of record

Tenfold automates menial tasks and reduces handle time with seamless department-to-department hand-off. Improve your employee workflow by having an immediate contextual view of the customer in real-time without having to dig through multiple systems.

Decrease post call wrap-up time

Since using Tenfold, NLC Loans has seen a 136% increase in call volume and a 57% increase in conversion rate. They also have the ability now to automate repetitive workflows into quick entry actions.

Automatic call tracking and logging

Wayfair has had a 212% outbound activity increase since starting with Tenfold and reported that they save on average of 240 hours per day combined across all of their reps from not having to track and log their calls anymore.

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