Drive customers to checkout with unmatched customer engagement data

With insight into a vast amount of data that drills down to the individual customer, your company can prioritize which consumers need to be followed up with immediate, and who needs nurturing.

Get Started Today

Take more site visitors to checkout with swift, contextual interactions

E-commerce sites don't have the convenience of visually observing each customer's shopping experience so they rely on data to offer that level of transparency. Every marketing and business decision should be guided by data and metrics in order to focus on improving what's most important: the customer experience. With Tenfold's solution, e-commerce businesses are able to provide distinctive customer experience through the ability to immediately follow up with the most number of leads with their concerns readily accessible on file, ultimately increasing conversion rates.
We made a large implementation of Tenfold with Salesforce about a year ago (about 600 users) and the results have been great. We have access to a variety of call data that was previously not possible, and the ability to interact with calls outside of Salesforce is a huge win for our multitasking teams.Read more
Bob McNamara at WayfairBob McNamara at Wayfair

Start Selling With Tenfold Today

Get Started Today

Capture 100% of your customer interactions

80% of customer engagement data is missing

Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.

Native integration with all communication platforms

Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.

Use your existing technology investments

Tenfold gives your team the ability to innovate by leveraging current tech stacks and operating within current security requirements. Limited IT resources are required and data is stored back into the core systems of record.

Get started today
Download the E-commerce Datasheet

Fields marked with an * are required

Increase productivity of customer facing teams

Instant customer identification for better CSAT scores

International Hotels Groups (IHG) saw a 34% increase in their CSAT scores just 90 days after rolling out Tenfold. They also captured meta-data around every customer touch-point across the entire customer journey.

Save time searching multiple systems of record

Tenfold automates menial tasks and reduces handle time with seamless department-to-department hand-off. Improve your employee workflow by having an immediate contextual view of the customer in real-time without having to dig through multiple systems.

Decrease post call wrap-up time

Since using Tenfold, NLC Loans has seen a 136% increase in call volume and a 57% increase in conversion rate. They also have the ability now to automate repetitive workflows into quick entry actions.

Automatic call tracking and logging

Wayfair has had a 212% outbound activity increase since starting with Tenfold and reported that they save on average of 240 hours per day combined across all of their reps from not having to track and log their calls anymore.

Start Selling With Tenfold Today

Get Started Today