How to integrate your Phone System with Google Apps through CTI?
With VoIP (voice over internet protocol), companies are now able to access cheaper, more accessible phone systems all over the world. While VoIP phones have become common, particularly in North America and Europe, there is still a broad growth trend in Asian, African, and Latin American markets. Asian Pacific Markets expect an estimated 14% growth … Continued Read This article
How to integrate Oracle CRM with your Phone through CTI?
Voice over Internet Protocol (VoIP) has fundamentally changed business’s phone service, as well as its ability to tap into other data sources. At the very least, VoIP now means that a single line—the line carrying Internet service—becomes the source of dozens, if not hundreds, of individual access points for office phones. VoIP converts voice data … Continued Read This article
What are the important benefits of having Panasonic PBX CTI integration with your CRM?
In the age of social media, there are numerous ways companies can engage with customers. However, customer support centers continue to be relevant. These centers still provide one of the most effective and direct channels to connect with customers, as well as delight them with good service. As support centers reinvent themselves to adjust to the … Continued Read This article
What are the main benefits of having Mitel CTI integration with your CRM?
The informational gap between marketing and sales is a classic business challenge. Harvard Business Review has gone so far as to declare the two business units at war. Not everything that separates the two fields is purely informational. Marketing goals and sales goals do not always align. But between any two business segments, better information … Continued Read This article
What Are the Major Benefits of Having Avaya Cti Integration with Your Crm?
Increasing growth in enterprise sectors and high demand for greater mobility have helped the unified communications markets grow rapidly over the past decade. And this trend seems to continue; forecasters have projected a continued 13% growth through 2023. More significant, however, is the shift among small and medium businesses to adopt unified communications. While small … Continued Read This article
What are the benefits of having Zendesk CTI integration with your Phone?
Traditional phone support is a relic of the pre-digital age when the only other alternative was face-to-face customer service. But while clients today can opt for other communication channels, companies still consider call centers indispensable to their CRM strategy. The problem is that many continue to rely on out-of-date approaches to identify customer needs, document interactions, and solve a … Continued Read This article
How to integrate HubSpot with CTI through your Phone System?
For sales reps or call center managers looking to combine the power of a CRM with a phone system, Computer telephony integration (CTI) is the answer. For many, that integration involves HubSpot. HubSpot CRM integrations apply the full depth of business intelligence to every consumer interaction, turning raw data into bottom-line ROI. Why bother with … Continued Read This article
What is Integrated Calling?
Integrated calling is the merging of the telephone and the computer for streamlining a business' communications and other processes. It helps make your sales team become more productive. Know more about its features, practical applications and benefits. Read This article
Is Your Phone System Obsolete?
The idea of telephones being obsolete seems shocking, but the fact is that many office phones are exactly that. They allow people to call in and out, and may provide for calls to be routed to particular personnel, but that’s it. When compared to what can be done with a phone, such basic capabilities are … Continued Read This article
What is VoIP?
Voice-over-Internet Protocol (VoIP) is a communication technology that allows voice calls to be digitized and transmitted over an Internet protocol, rather than through regular telephone circuitry. While it uses the term “Internet”, transmission protocols may include virtual private networks (VPNs) or local area networks (LANs). A significant advantage of transmitting calls this way is that … Continued Read This article
Is Your Business Phone Living Up to its Maximum Potential?
Phones are so common that it’s easy to mistake them for being basic. While they may have been simple and limited a few decades ago, the fact is that modern ones can do much more than allow for instant voice communication. When they’re part of a CRM system that includes integrated communications-handling software, they can … Continued Read This article
How to Use Your Phone to Free Up Your Time and Boost Your Productivity
If you’re like most businesspeople, you feel like you waste too much of your day on the phone. Whether it’s waiting on hold, returning calls, or trying to get off the line with an annoying salesperson, your phone can feel like it’s holding you hostage. It doesn’t have to be this way. Your phone can actually … Continued Read This article