Austin, TX, February 21, 2017 – Cloud Concept, a Platinum provider of business solutions on the Salesforce platform, today announced a new partnership with Tenfold, the leading phone intelligence platform for the entire customer lifecycle. Through this new partnership, Cloud Concept clients can now connect their SalesForce CRM with over 250 phone systems in a matter of minutes using the Tenfold solution; gaining access to a full sales automation platform and seamlessly capturing all of their prospect and customer interactions. With Tenfold, Cloud Concept clients will unlock instant click to dial, automatic call logging, caller info screen-pops and advanced call analytics that tie into their CRM.
Sami Caracand, CEO of Cloud Concept, said that “the choice of Tenfold as our partner of choice for computer-telephony integration reflects Tenfold’s commitment to security and reliability and their support for out-of-the-box integration with Salesforce. Tenfold’s CTI technology has proven to be an ideal match for Cloud Concept’s customers looking for a seamless phone intelligence platform running in parallel with Salesforce’s development platform.”
Tenfold is the leading global provider of cloud-based software-as-a-service solutions that help companies integrate their phone systems and customer relationship management systems in a matter of minutes. Tenfold helps companies increase revenue by enhancing customer and prospect interactions, providing a framework for sales, service and support best practices, increasing organizational technology adoption, and offering high-level actionable analytics. Tenfold’s solutions are used in a variety of industries, including technology, software, financial services, real estate, insurance, wealth management, hospitality and travel, sports and entertainment, automotive, advertising, electronics, recreation, healthcare, agriculture, food services, and many more.
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