Tenfold News

Fortune100 Software Company Selects Tenfold to Improve Customer Experience and Increase Productivity Globally for 10,000 Agents

Fortune100 Software Company Selects Tenfold to Improve Customer Experience and Increase Productivity Globally for 10,000 Agents

Tenfold, the world’s leading Advanced CTI Company, announced today a global, Fortune100 Software Company selected Tenfold to transform and improve their global service operations for 10,000 customer service reps leveraging Genesys PureEngage with Dynamics 365 and ServiceNow CSM. This collaboration will natively connect Tenfold’s real-time cloud integration layer and intelligent integrated desktop agent with Genesys … Continued

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Avaya and Tenfold Create Improved Customer Conversations, Enabling Integrated AI Solutions that Amplify Salesforce, ServiceNow, Microsoft Dynamics and Other Leading CRMs

Avaya and Tenfold Create Improved Customer Conversations, Enabling Integrated AI Solutions that Amplify Salesforce, ServiceNow, Microsoft Dynamics and Other Leading CRMs

Integrated Contact Center solution will help maximize performance, profit and productivity for sales and service organizations globally, while improving customer experiences Santa Clara, Calif. – July 30, 2019 – Avaya Holdings Corp. (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, and Tenfold, the world’s leading provider of next generation CTI … Continued

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Ferris State + Tenfold: Better Call Workflow, Better Student Relationships

Ferris State + Tenfold: Better Call Workflow, Better Student Relationships

Read more about Ferris State’s success with Tenfold in the full case study here. Across industries, Tenfold’s commitment is to help organizations have better conversations. For educational institutions like Ferris State University in Michigan, building relationships with prospective students and strengthening ties with current enrollees are the top priorities. Processing anywhere between 200 and 500 … Continued

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