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Lead Management

Your Call Center’s Interactions Are Important: Are You Maintaining Good Relationships?

Your Call Center’s Interactions Are Important: Are You Maintaining Good Relationships?

There are many companies standing at the very top of the mountain, high above their competitors because they set main goals for their call center, and they achieved those goals. Three of the main goals include the following: improving the productiveness and effectiveness of the entire call center ensuring that every conversation with a customer … Continued

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How Bad Grammar, Slow Response Times and a Competitive Nature Cost Salespeople (and Companies) Millions

How Bad Grammar, Slow Response Times and a Competitive Nature Cost Salespeople (and Companies) Millions

Seemingly innocuous behaviors cost salespeople and their employers millions. For example, in the last sales pitch I received, I noticed the sender used the word “there” incorrectly. The sentence actually called for the use of the word “their.” It was an innocent and honest mistake, but one that cost him a sale. I reckon, in … Continued

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Lead Response Management: Best Practices For Winning Sales Teams

Lead Response Management: Best Practices For Winning Sales Teams

Salespeople don’t get too many chances. They have to make them. Lead generation is usually a concerted effort between departments—from operations to marketing, to the whole sales organization. What happens once leads come in, however, is entirely a sales matter. And in sales, impressions carry heavy weight. This is the reason why lead response management … Continued

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